Terms & Conditions

/Terms & Conditions
Terms & Conditions 2018-04-07T05:14:25+00:00

Smart Energy Council Policies

Smart Energy Council Terms and Conditions of Use Policy

This website is operated by the Smart Energy Council (SEC, We, Us or Our) and contains information provided by the SEC and its economic entities and may contain links to other websites not operated by the SEC.

Your access to, and use of, information and services contained on this website is conditional upon your acceptance of the following terms and conditions of use, and any other terms on this website. We reserve the right to amend, change, alter, and delete these terms and conditions without notice.

Disclaimer of Warranties & Liabilities

Information on this website has been prepared for your convenience. Your use of this website and its contents is at your own risk. It is the responsibility of the user to independently verify the information made available on the website. We make no warranties that information on this website is reliable, complete, accurate or up-to-date. Information on this website is subject to change.
To the extent permitted by law, SEC and its officers, employees or Directors will not be liable in any way (including for negligence) for loss, damage, costs or expenses suffered by you, or claims made against you through:

  • any use of the website;
  • any use of services or information contained on this website. This includes, without limitation:
  •  any other application services provided on the website;
  • any forms or guidelines available on the website;
  • any failure by the SEC to provide the website. The SEC does not promise the website will be available without disruption; and
  • any information, products or services supplied, offered to be supplied or advertised on the website. This includes, without limitation, services which are available through links from this website.

To the extent permitted by law, all warranties, conditions and representations about the website or the SEC’s products or services, the accuracy or timeliness of the material, products and services advertised, offered or supplied via the website are excluded.

Where any legislation implies a condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under any such condition or warranty, that condition or warranty will be deemed included. However, our liability will be limited for a breach of that condition or warranty to one or more of the following at our election:

  • if the breach relates to goods:
  • replacement of goods or supply of equivalent goods;
  • repair of goods;
  • paying costs of replacing goods or of acquiring equivalent goods; or
  • paying the cost of having goods repaired.
  • if the breach relates to services:
  • supplying of services again; or
  • paying the cost of having services supplied again.

Your Responsibilities

Exposure to risks to computer systems

You must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which might damage your own computer systems and/or devices.

Information on the website

The SEC does not assume liability or responsibility for any errors or omissions on this website. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information on this website.

We and any other party involved in creating producing, or delivering this website, will not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, loss of data, customer losses, loss of profits or economic losses or liabilities whatsoever arising out of your access to, or use of, this website. We do we accept responsibility for any interference or damage to your own computer system which arises with your use of this website or any linked website.


You indemnify us and our officers, employees or Directors from and against all actions, claims, suits, demands, damages, liabilities and costs arising out of, or in connection to the use of the website, the services by you or someone using your member identification and password.

Link to other sites

Links to other websites are provided for your convenience and may not remain current or be maintained. We:

  • do not review, approve, recommend or endorse linked websites or materials or information on those linked websites in any way unless, and to the extent, stipulated to the contrary;
  • make no warranty in relation to material contained on those linked sites; and
  • are not responsible for the content of linked sites or any off-site pages linked to this site.

You access those linked sites and use products and services made available at those sites solely at your own risk. You do not hold us liable for your access, use or reliance on the linked websites.

Security of Information

No data transmission over the internet can be guaranteed as totally secure. While we seek to apply protections around transmitted information, we do not warrant and cannot ensure the security of any information you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. You must:

  • comply with all directions issued by us in relation to the use of your identification and password to parts of the website or services and keep your password secure; and
  • notify us immediately if you become aware that your password has been compromised or is known to a third party, or there has been unauthorised use of your identification and password, so we can take steps to secure your member identification and related data.

Privacy Policy

Some of the information you provide us about yourself may be subject to our privacy policy. For more information please see our Privacy Policy.


This policy is effective from 22 November 2017. We may change this policy from time to time. Although we intend to observe this Terms of Use Policy at all times, it is not legally binding on the SEC in any way. From time to time we may regard it as necessary or desirable to act outside the policy the Council may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under applicable legislation.

You agree that these terms of conditions of use are governed by the laws in your State or Country.

Privacy and Cookie Policy

Your Personal Information

Our commitment to privacy

We respect each person’s right to privacy and aim to manage any personal information in a transparent and open manner in accordance with applicable laws on data privacy protection and data security, in particular, the Privacy Act (Cth) and the Australian Privacy Principles. This Policy contains some important information about how we deal with personal information and will help you understand what data Smart Energy Council (SEC) may collect, how SEC uses and safeguards that data and with whom we may share it.

The personal information we collect

Personal information held by the Smart Energy Council (SEC) may include:
your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, occupation and other details provided by you including a record of Council events attended.

You can choose not to supply us with any part of this information although this may limit the level of service we can provide.

How we use your personal information

Your personal information may be used to:

  • verify your identity
  • assist you to subscribe to our products or services
  • provide the services you require through a variety of media
  • administer and manage those services
  • determine the ways the products and services provided to you could be improved
  • inform you of upcoming events, seminars, functions and conferences
  • send you information and commercial offers relevant to the practice of market research.

When we disclose your personal information

In order to deliver the products and services you require, SEC may disclose your personal information to organisations outside the Council, which carry out our:

  • printing and delivering activities
  • customer enquiries and database maintenance
  • mailing systems
  • billing and debt-recovery functions and listing on credit defaulter database, once people have moved into arrears
  • information technology services

Your personal information is disclosed to these organisations only in relation to the SEC providing our products, services and information to you. We may also disclose your personal information to:

  • your authorised representatives or your legal advisors (when requested by you to do so)
  • Our professional advisors, including our accountants, auditors and lawyers
  • Government and regulatory authorities and other organisations, as required or authorised by law

We do not provide mailing lists to external parties for their advertising purposes. We do, however, mail third party information for a fee. Monies raised in this way go towards improving member services and are a small but important part of the Council’s revenue base.


You may request access to personal information (including your credit information) we hold about you by contacting the Privacy Officer at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.


Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services. At any time, you may opt out of receiving this material at any time by:

  1. Logging in to your Smart Energy Council user account and changing your subscription settings;
  2. Contacting us on 1300 768 204; or
  3. By email to [email protected].

Your consent to receiving this information will remain current until you advise us otherwise.

Questions and complaints

If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the following contact details:
SEC Privacy and Professional Standards Manager
e: [email protected]

We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

  • Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).
  • If calling from overseas (including Norfolk Island): +61 2 9284 9749
  • TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
  • TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
  • Post: GPO Box 2999 Canberra ACT 2601
  • Fax: +61 2 9284 9666
  • Email: [email protected]

SEC website

When visiting the SEC’s website, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
  • pages accessed and documents downloaded – this indicates to the Council which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • duration of the visit – this indicates to us how interesting and informative the Council’s site is to candidates; the type of browser used – this is important for browser specific coding.
  • In order to optimize the Council website and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.

A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The Council Web site does not use persistent cookies. Upon closing your browser the session cookie set by this website is destroyed and no Personal Information is maintained which might identify you should you visit our website at a later date.

Retention and destruction of personal information

The Council will destroy or de-identify your Personal Information as soon as practicable once it is longer needed for the purpose for which it was collected. However, we may be required by law to retain your Personal Information after your relationship with us has expired. In this case, your Personal Information will continue to be protected in accordance with this Policy. If we destroy Personal Information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Security of information

Council will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and therefore you should take special care in deciding what information you send to us via e-mail.


In this policy “personal information” has the same meaning as under the Privacy Act.
This policy is effective from 22 November 2017. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on the Council in any way. From time to time we may regard it as necessary or desirable to act outside the policy the Council may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.

Terms and Conditions of Competitions

Terms and Conditions of Competition – “Smart Energy 2018 Sunvertec competition”

The following are the terms and conditions of the Smart Energy Council’s “Smart Energy 2018 Sunvertec competition:

Your eligibility for participation in this competition is conditional upon you acceptance of the following terms and conditions. We (the Smart Energy Council) reserve the right to amend, change, alter, and delete these terms and conditions without notice.

Details of competition:
This competition is only open to legal residents of Australia and New Zealand aged 18 or over, excluding employees of the Smart Energy Council or Sunvertec, their families, agents or anyone else professionally connected with this competition.
The competition officially opens Tuesday 10th of April at 08:30am and closes Wednesday 11th at 3:30pm (AEST).

The competition prizes are:
1st prize A Sunvertec SONEX storage system* (valued at over $2,000)
2nd prize A DJI Mavic Pro (valued at over $1,000)
We wish to make it clear that Sunvertec is an official sponsor of this competition and that DJI is not. The prizes are non-transferable, are not exchangeable and have no cash or other alternatives in whole or in part.

How to enter:
Follow @AustSmartNRG and @Sunvertec on facebook
Post a photo of yourself at the Sunvertec stand or in one of our designated photo spots at the Smart Energy Conference and Exhibition on Facebook, tagging @AustSmartNRG and @Sunvertec with the hashtag #smartenergy2018
Tell us in 25 words or less in the caption what you would do with the money you saved by having one of Sunvertec’s battery and inverter system.
All valid entries (entries who have answered the question and successfully posted to Facebook as directed) during the competition period will be judged against the main criteria which is creativity.

The judge will choose which entry they believe, in their expert opinion is the most creative. The winners will be announced at 4pm Wednesday 11th at the Smart energy Session and notified in writing via email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If a winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

If you are the winner of the competition, you agree that Smart Energy and Sunvertec may use your full name, image, caption, prize won and country of residence to announce the winner of this competition and for any other reasonable and related promotional purposes. The winner’s name will be posted on the Smart Energy website within approximately 24 hours of confirmation with the winner and will remain on the site for the following 30 days.

The winner will be notified when and where the prize can be collected/is delivered.

The judge’s decision in respect of all matters to do with the competition will be final.

Only one entry can be made per Facebook account. All entries must be received by the end of the competition period to be valid and no liability is accepted for incomplete, illegible, incorrect or late entries.

*Details about the SONEX prize:
SONEX is the world’s first low cost easy install high C rated modular 2.5kWh battery storage system with UPS capability. Sunvertec plans test and demonstration system installs from mid-2018 and production capacity Q3 2018. For further information visit the Sunvertec website.

The winner will be entitled to the first full production SONEX system:- depending on the local regulatory environment Sunvertec will work with winner to facilitate a minimum UPS installation, paying up to $300- towards the installation.

Installers: If you are the winner and able to meet Sunvertec’s installation criteria then you may be invited to be the first to own a SONEX test and demonstration system having serial number #000001 (Sunvertec would pay you reasonable installation costs up to $300).

By entering this competition, the entrant is indicating his/her agreement to be bound by these terms and conditions. The details in these terms and conditions are correct at the time of publication but are subject to change without notice. Any changes made will not place existing entries at a disadvantage. In this case, all entries will have the same effective chance of winning. These Terms and Conditions are effective from 8 April 2018.